We have used the TIP process a number of times. The customers have been very supportive of the process and in one case had TIP interview their customer as well. The information obtained was used by both the client and us in developing a stronger relationship. This process demonstrated to our clients their importance and our joint success.
It was a pleasure meeting and speaking with you today! It’s nice to see the (Company X) is committed to improving their level and quality of support.
Invaluable and uniquely insightful is a modest characterization. You give us more value received that any other 3rd party assessments, bar none.
We used the TIP Assessment process to better understand our military client’s concerns regarding our performance. Through this process, we were able to come to the table ready to address their needs as well as respond to things that we did not realize were sensitive issues for our client. The process worked great for improving our relationship and ensuring our continued business with this client.
We worked with Transitions in Progress to conduct a TIP Assessment that required engaging with senior executives both internally as well as externally with our customers. The TIP consultant’s ability to comfortably engage at these senior levels in a very structured fashion enabled us to gain valuable insights that have proven very useful in shaping both our current customer relationships, as well as our capture activities.
The TIP methodology, combined with the consultant’s experience, resulted in an efficient and comprehensive outcome that was spot on in regards to satisfying our VOC objectives. Nothing but positive feedback across the board from those interviewed at all levels of our customer’s organization. Everything was completed on schedule and within budget.
The TIP brief was great. We generated a lot of good data and new ideas from your presentation.