Voice of the Program (VoP)

TIP Assessment® VoP: Better than VoC

Voice of the Customer (VoC) is just the start to identifying the real issues. Couple VOC with a proven process along with 1:1 interviews ranging from front-line personnel to the executive level on the client and provider side, and you have the TIP Assessment® Voice of the Program (VoP).

The TIP Assessment® Process

• Overlays employee and customer sentiment
• Validates vital areas for process improvement
• Identifies potential blind spots
• Identifies relationship development opportunities
• Provides feedback from multiple perspectives

The Process and Outcome You Can Expect from TIP

Process is meticulously managed from a project management perspective, ensuring that:

• Communication is two-way
• Goals are collaborative
• Milestones are plotted
• Schedule is articulated
• Budget is established and approved

Five customer assessment areas are analyzed and coupled with strategic components of a multi-faceted customer feedback system that help deliver mutually beneficial results.

Actionable results are packaged, and personally and professionally delivered.