Transitions in Progress (TIP) assesses organizational needs internally and externally with the goal of understanding how to truly delight customers. This process not only validates existing thoughts, but also provides new and critical insights. The TIP Assessment® layers a Voice-of-the-Customer approach with a proven process, along with 1:1 interviews ranging from front-line personnel to the executive level on the client and provider side. Both qualitative and quantitative responses are analyzed via TIP Analytics™, a portal-style proprietary application enabling a true 360° understanding of the environment.
The TIP Assessment® Process:
The Process and Outcome You Can Expect from TIP