“We have used the TIP process a number of times. The customers have been very supportive of the process and in one case had TIP interview their customer as well. The information obtained was used by both the client and us in developing a stronger relationship. This process demonstrated to our clients their importance and our joint success.”

“Invaluable and uniquely insightful is a modest characterization. You give us more value received than any other third-party assessments, bar none.”

“The TIP methodology, combined with the consultant’s experience, resulted in an efficient and comprehensive outcome that was spot on in regards to satisfying our VOC objectives. Nothing but positive feedback across the board from those interviewed at all levels of our customer’s organization. Everything was completed on schedule and within budget.”

“I use TIP on every major program to understand how we are doing. TIP uncovers things the program team doesn’t know about, and things the customer doesn’t know about. TIP captures the detail that helps to drive our customer satisfaction strategy.”